Question 1

What if I don't like the mockup?

Accepted Answer

You owe nothing. The mockup is free, no card required, and there's no obligation to move forward. Many agencies charge a discovery fee before you see anything at all.

Question 2

Do I actually own the site, or is this a rental like other platforms?

Accepted Answer

You own it outright once it's paid in full: the code and the domain are yours, forever. This is custom-coded, not a page builder, so unlike a Wix, Squarespace, Weebly, or Webflow site, there's no monthly platform fee just to keep your own website online. Cancel Booked Solid or any add-on any time; the site stays exactly as it is, live and yours.

Question 3

What is Booked Solid, and do I have to keep paying for it?

Accepted Answer

It's the optional monthly system (reviews, lead recovery, seasonal campaigns) that keeps your calendar full once the site is live. Ceramic Coat and Concours include your first 60 days of it. After that it continues only if you choose to keep it, nothing is charged automatically, and you can cancel any month and keep the site.

Question 4

Is 48 hours realistic, or just marketing?

Accepted Answer

It's realistic once your deposit and your content are both in hand: logo, photos, services, and pricing. The 48-hour clock starts once both are in, not the moment you inquire. Concours takes 7 days, because it adds brand work and a page for each service and city you serve.

Question 5

Are there any additional costs beyond the price of the build?

Accepted Answer

The build itself is a one-time payment: nothing recurring owed to us. The one mandatory cost is domain registration (typically $12–20/year, the same with any website), which you purchase and own directly. We can also handle that setup for you for a small convenience fee if you'd rather not deal with a registrar. Hosting is included at no charge, and most shops never come close to needing a paid hosting tier. It only becomes a factor if your site sees unusually high traffic or interaction volume, in which case the host bills a paid plan directly and we'd flag it before any cost applies. Everything else (Booked Solid, the Care Plan, ad management) is optional and opt-in, never required.

Question 6

Do you only work with shops in one city?

Accepted Answer

No, we work with shops worldwide. We're headquartered in Las Vegas, but every build ships remotely; we've never needed to be in the same city as a client.

Question 7

What happens if I need changes after the site is live?

Accepted Answer

Two rounds of revisions are included while we build. After launch, edits are covered by the optional Care Plan, or quoted one at a time before any work starts.